Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vinylberlin.com

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Feel free to contact us for any return questions at info@vinylberlin.com.

Damages and issues:
Please look at your order when you get it and let us know immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Refunds:
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please get in touch with us at info@vinylberlin.com